iStore | Apple Premium Reseller



Mac Support

Apple Certified Mac Repairs & Service
Find out how to get your iMac, Mac mini or MacBook fixed, serviced or book an appointment at your local iStore.
How do I get service for my Mac?

To get service for your Mac, you can make a reservation at one of our iStores. Make sure you know your Apple ID and password before your appointment. Or, if you have a MacBook, we offer a Mail in repair service from £45 per Mac repair.

What happens during my repair?

Your Mac is received
Once your Mac has been received our Apple trained technicians will diagnose your Mac to find our what is wrong with it
We quote
If your repair is out of warranty then our technicians will send you a quote  for what needs to be repaired or replaced. It's up to you if you go ahead, but our technicians can discuss anything with you
Parts are ordered
If your repair is in warranty or you have approved our quote, we then order the parts, these are normally received from Apple in 1 - 2 working days
Parts are fitted
Once the parts have been received we endeavour to get them fitted the same day
Post Repair
Once they have been fitted we run our rigorous post repair testing processes and clean your Mac. It's then ready to collect or send back to you
How much will it cost?

If your Mac’s fault is covered under warranty, or a current Apple Service Program then your repair should be at no cost, If your issue isn’t covered, the price depends on the type of repair or service required. Our technicians will inform you of any charges.

Service Fees
AppleCare+ Excess Fee
Do you cover my area?

Simply put yes. We offer a mail in service that covers the UK Mainland, or you can book an appointment at your local iStore. We have stores in London, Woking, Crawley, Tunbridge Wells, Guildford, Ipswich, Colchester, Northampton, Hereford & Harrogate.

Go get started with your repair choose an option below.
In Store Repair
Please only book an in store appointment if you know you can attend at that time and location. Non-attendance has significant repercussions for others who need our services.
Mail in Repair
Unfortunately due to high demand we have suspended mail in repairs for a short time. Please check back later.
This service has a fee of £45 to cover all return shipping will need to send your MacBook to us. We are not liable for any loss of damage during transit.
Back up your data

Please make sure you have a back-up of your data before your device is handed in for repair. Depending on the service required, data and applications stored on the device will be erased or the device may be replaced. To extent where applicable by law, iStore is not responsible and cannot be held liable for any data or consequential loss which may occur as a result of the services we provide.

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For advice on how to back-up your device, please see the links below:

Important Information

Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from  Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.  Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

An APR calculation doesn’t include fees or charges a customer has to pay if they miss or are late making a repayment.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device.

Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.