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iStore

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Click & Collect + Service Appointments: Read our November Covid update   

iStore

Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments
iStore

Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments

Click & Collect + Service Appointments: Read our November Covid update   

Online Shop Delivery and Returns FAQs

How much will delivery cost?

Delivery on all orders with a total cost of over £100 (inc VAT) will be free of charge. Any orders with a total of below £100 (before delivery is added) will be subject to a delivery charge of £5.00.

When will my order be delivered?

The latest stock availability is visible above the add to bag button when placing the order.

Orders placed before 3pm Monday to Friday will be processed same working day. Orders placed on Saturday / Sunday and Bank holidays will be processed the next working day. It may take longer for your order to be processed during busy periods such as major product launches and the holiday season.

Once your order and payment has been processed we will email you confirmation and to advise that your order is ready for dispatch. Goods will be sent on a next business day service via DHL Parcel or Parcel Force. Orders shipped to Northern Ireland maybe shipped with an alternate shipping provider.

Your order will only be dispatched once all items are in-stock and have been allocated. Therefore, if ordering multiple items with differing availability, it may be advisable to place separate orders to ensure faster shipment.

Do I have to be there to sign for delivery?

Yes. All deliveries, other than delivery to store, require a signature to confirm your order is delivered and received correctly. This may not be possible with COVID-19 and the courier may ask to photograph the delivery

Do you deliver to my postcode?

Orders will not be accepted and products will not be delivered to any address outside the mainland United Kingdom, Northern Ireland, Isle of Wight or the Isle of Man.

Orders and deliveries will not be possible for residents in the Channel Islands.

Can I change my delivery address after I placed an order?

Unfortunately, we’re unable to change your delivery address to a different one after an order is placed.

Where is my order? My order hasn’t arrived yet

You can track the status of your order via the link within your order shipping email. or by visiting out tracker here 

DHL Parcel & Parcelforce do everything they can to ensure the delivery times are met but sometimes delays do occur due to traffic, accidents or unforeseen situations. They may let you know if they become aware of an unexpected delivery.

The delivery has arrived damaged, what should I do?

If the package has arrived damaged you should sign the receipt to say the item has been damaged and refuse the delivery – in which case the item is returned to us and we will contact you to arrange a replacement or refund.

An item is missing from the delivery

If an item is missing from the box you must notify us within 2 working days of receiving the goods. One of our customer services team will then advise of the best resolution.

Cancellation

Please take care not to damage the cellophane and other packaging on products that you would like to return.

Customers must let us know within 14 days of receiving their goods that they want to cancel or return items, customers then must return the goods within 14 days once you have informed us. Refunds will then be processed within 14 days of receiving the goods back. Returns outside of 14 days may be subject to a restocking fee. (Please note headphone & earphones cannot be returned unless they are faulty. This is due to hygiene reasons)

Business and education customers buying from Albion / iStore have different rights than consumers. We will always try to provide an amicable solution for any return, we will assess each request on a case by case basis.

To request an order cancellation or return something, please email webshop@albion.co.uk.

For Configure To Order devices as these are bespoke we, unfortunately, cannot accept cancellations or non-warranty returns.