iStore | Apple Premium Reseller



Apple Watch Support

Apple Certified AirPod Repairs & Service

Find out how to get your AirPods fixed, serviced or book an appointment at your local iStore.

How do I get service for my AirPods?

To get service for your AirPods, you can make a reservation at one of our iStores.

AirPods service pricing

If your AirPods or charging case need servicing, there’s no charge if the issue is covered under the Apple One Year Limited Warranty or a current Apple Service Program. If your AirPods or charging case are damaged accidentally, you can replace each damaged item for an out-of-warranty fee.

AirPods Pro

With Out AppleCare+


With Out AppleCare+

Lost or missing AirPods service pricing

If you lose an AirPod or your charging case, you can purchase a replacement. Your replacement will be new. 

AirPods Pro


AppleCare+ Excess Fee

Do you cover my area?

Simply put yes. We offer a mail in service that covers the UK Mainland, or you can book an appointment at your local iStore. We have stores in London, Woking, Crawley, Tunbridge Wells, Guildford, Ipswich, Colchester, Northampton, Hereford & Harrogate.

Go get started with your repair choose an option below.
In Store Repair
Please only book an in store appointment if you know you can attend at that time and location. Non-attendance has significant repercussions for others who need our services.
Important Information

Owners of Apple products may obtain service and parts from Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

An APR calculation doesn’t include fees or charges a customer has to pay if they miss or are late making a repayment.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device.

Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.