iStore | Apple Premium Reseller



iPhone Support

Apple Certified iPhone Repairs & Service
Find out how to get your iPhone fixed, serviced or book an appointment at your local iStore.
How do I get service for my iPhone?

To get service for your iPhone, you can make a reservation at one of our iStores. Make sure you know your Apple ID and password before your appointment. Or we offer a Mail in repair service from £25 per iPhone repair.

What happens during my repair?

Your iPhone is received
Once your iPhone has been received our Apple trained technicians will diagnose your iPhone to find our what is wrong with it
Parts are ordered
We now order the parts, these are normally received from Apple in 1 - 2 working days. However we do keep most iPhone parts in stock. some iPhone repairs can be done same day
Parts are fitted
Once the parts have been received we endeavour to get them fitted the same day
Post Repair
Once they have been fitted we run our rigorous post repair testing processes and clean your iPhone. It's then ready to collect or send back to you
How much will it cost?

If your iPhone’s fault is covered under warranty, or a current Apple Service Program then your repair should be at no cost, If your issue isn’t covered, the price depends on the type of repair or service required. Our technicians will inform you of any charges.

iPhone 14 Pro Max

With Out AppleCare+

iPhone 14 Pro

With Out AppleCare+

iPhone 14 Plus

With Out AppleCare+

iPhone 14

With Out AppleCare+

iPhone 13 Pro Max

With Out AppleCare+

iPhone 13 Pro

With Out AppleCare+

iPhone 13

With Out AppleCare+

iPhone 13 mini

With Out AppleCare+

iPhone 12 Pro Max

With Out AppleCare+

iPhone 12 Pro

With Out AppleCare+

iPhone 12

With Out AppleCare+

iPhone 12 mini

With Out AppleCare+

iPhone 11 Pro Max

With Out AppleCare+

iPhone 11 Pro

With Out AppleCare+

iPhone 11

With Out AppleCare+

iPhone XS Max

With Out AppleCare+

iPhone XS

With Out AppleCare+

iPhone X

With Out AppleCare+

iPhone XR

With Out AppleCare+

iPhone 8 Plus

With Out AppleCare+

iPhone 7 Plus 

With Out AppleCare+

iPhone 6s Plus

With Out AppleCare+

iPhone 6 Plus

With Out AppleCare+

iPhone 8

With Out AppleCare+

iPhone 7 

With Out AppleCare+

iPhone 6s

With Out AppleCare+

iPhone 6

With Out AppleCare+

iPhone SE (3rd Generation)

iPhone SE (2nd Generation)

AppleCare+ Excess Fee

Do you cover my area?

We offer a mail in service that covers the UK Mainland, or you can book an appointment at your local iStore. We have stores in London, Woking, Crawley, Tunbridge Wells, Guildford, Ipswich, Colchester, Northampton, Hereford & Harrogate.

Go get started with your repair choose an option below.
In Store Repair
Please only book an in store appointment if you know you can attend at that time and location. Non-attendance has significant repercussions for others who need our services.
Mail in Repair
Unfortunately due to high demand we have suspended mail in repairs for a short time. Please check back later.

This service has a fee of £25 to cover all return shipping will need to send your iPhone to us. We are not liable for any loss of damage during transit.

What To Do Before Your Repair.

Follow these steps before you bring your device in to us. if your device won’t turn on or respond, finish as many steps as possible:

• Back up your iOS device. Learn More >

• Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*

• Bring your sales receipt (if possible), in case your service requires proof of purchase.

• Bring your device and any accessories that you need help with.

• Bring a form of personal identification, like a driver’s license, passport, or other government-issued ID

Play Video
Back up your data

Please make sure you have a back-up of your data before your device is handed in for repair. Depending on the service required, data and applications stored on the device will be erased or the device may be replaced. To extent where applicable by law, iStore is not responsible and cannot be held liable for any data or consequential loss which may occur as a result of the services we provide.

For advice on how to back-up your device, please see the links below:

Important Information

Warranty covers a defective battery, but it doesn’t cover wear from normal use. If you have AppleCare+, we’ll replace your battery at no charge if it retains less than 80 percent of its original capacity.

We can change batteries and screens of iPhone 6s and later only while you wait, but we operate on first-in, first-out basis, and it may take up to four hours.* Older iPhones need to be send off for the screen repair and can take three to seven business days.

In certain circumstances we will need to replace the whole device. It happens rarely, but we still need to mention it. make sure you have your device backed up.

Owners of iPhone, iPad, iPod, or Mac products may obtain service and parts from  Apple service providers for 5 years after the product is no longer manufactured—or longer where required by law. Apple has discontinued support for certain technologically obsolete and vintage products.

Vintage products are those that have not been manufactured for more than 5 and less than 7 years ago. Apple has discontinued hardware service for vintage products.

Obsolete products are those that were discontinued more than 7 years ago. Monster-branded Beats products are considered obsolete regardless of when they were purchased.  Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. 

Please note that Apple warranty or AppleCare covers hardware repairs only. Apple guarantees that the hardware is in the best shape and provides warranty, which is one year after purchase (Apple Limited Warranty) or two years (with our warranty) and covers all hardware repairs.

Software, on the other hand, is provided ‘as-is’, which means any use of it after the initial boot could potentially cause problems with the software. Apple regularly updates and upgrades its software to provide the best possible service, but as with most software developers, doesn’t guarantee the software will be fit for purpose all the time. Apple provides easy-to-use tools to initialise storage and reinstall software, which restores the device to its initial state but cannot guarantee the system and applications will work under any conditions.

An APR calculation doesn’t include fees or charges a customer has to pay if they miss or are late making a repayment.

Physical damage, such as a liquid or mechanical damage, is not covered by warranty.

Apple’s warranty covers issues such as manufacturing faults (e.g., component failure), or problems with a normal wear and tear (e.g., broken hinges with no signs of abuse). Apple also often extends the warranty if individual components or units fail at an unprecedented rate (such repair programs are listed here).

It is the sole responsibility of customers to have a copy or backup of their data. Neither Apple nor Albion Computer/iStore can guarantee that data won’t be lost during a repair. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialisation or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier. Customers are therefore strongly advised to have a continuous backup (e.g. using Time Machine, which is a part of Mac OS X) and to make a copy of sensitive data before bringing the device for repair.

We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen. We will also assist with data recovery if the storage is faulty. But the best and only way to avoid such disasters is to have a backup strategy in place. We can help you to set up the backup of your device.

* subject to availability of parts, same-day diagnostic available before 2pm, same day service not available in all stores. please contact store for more information

** subject to availability of parts

Due to current demand, Our service technicians are working on an appointment only basis.
We are releasing new appointments daily if none are available please check back later.