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Order by 18 Dec. for Christmas delivery. Click to learn more.    
Our stores have now reopened. Read our Covid update.   


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iStore Easy Upgrade Plan Terms and Conditions



This Programme is offered by Albion Computers PLC company number 2043116, and the registered address is 112 Strand, London, WC2R 0AG (“iStore”) – 020 7212 9090, in conjunction with Klarna Bank AB the address is Sveavägen 46, 111 34 Stockholm (the “Bank”) and Tech Data Ltd. company number 01691472, and the registered address of Redwood 2 Crockford Lane, Chineham Business Park Chineham, Basingstoke, Hampshire, RG24 8WQ (“Trade-in Partner”).

iStore Upgrade Plan is available to eligible customers and consists of the purchase of an eligible Apple product (the “Product”) which includes:  iPhone, iPad & Mac.

Optional Accessories: The accessories offered by iStore that are associated with your Product (“Optional Accessories”) may be purchased under a separate iStore upgrade plan finance arrangement and these terms shall apply to such purchases and the term “Product” shall be deemed to include Optional Accessories in such cases.

Any finance arrangement entered into for Optional Accessories shall continue for the duration of the Usage Period. Optional Accessories are not eligible for the Upgrade Option (see clause B) and therefore are not returnable and become your property upon full payment of the Instalment Loan.

Usage Period: The Usage Period is a duration of time shorter than the Finance Period which is calculated by us and notified to you at the beginning of the iStore Upgrade Plan. You may be offered a choice of Usage Periods. iStore does not advise on the suitability of different Usage Periods and selection of a Usage Period offered by us is at your sole discretion.

Once the Usage Period has come to an end you must decide whether to:  proceed with the remaining payments due under the current Finance Period until the conclusion of the Finance Period, at the end of which you will own the Product; or, trade-in the Product (excluding any Associated Accessories); or begin a new Finance Period (see Upgrade Option at clause B).

Finance Periods: The Finance Period is the length of time from when you commence with an Instalment Loan until the conclusion by either of the options at clause A “Usage Period”. Within the iStore upgrade plan, iStore offers a range of Finance Periods for you to choose from.

Missed Payments: If you missed a payment of your Instalment Loan then your Usage Period may be extended by the period for which payment was missed.

Instalment Loan: You will be required to apply for and enter into an instalment loan (“Instalment Loan”) with a promotional 11.15% Annual Percentage Rate (“APR”) for the Finance Period you have chosen, for the price of the Eligible Product. The APR for any Associated Accessories is 11.9%. You will enter into the Instalment Loan with iStore’s finance partner, Klarna Bank AB (“Bank”). Additional terms and conditions required by the Bank apply. 

UK bank account: To enrol in the iStore Upgrade Plan you will need a valid and eligible UK bank account. Your use of your bank account is subject to the terms and conditions in your bank account agreement.

UK resident: To enrol in the iStore Upgrade Plan you must be at least 18 years old and have been a UK resident or registered with a BFPO for the last three (3) years.

Taxes: All applicable taxes due on the purchase of the Product are included in your instalment payments.

Subsequent Instalment Payments: At the time of purchase, you will set up a direct debit to pay the monthly instalments towards your Instalment Loan and your bank account will be automatically charged monthly by the Bank.

Bank Account Interest and other fees: You will be charged APR on the Instalment Loan. The Bank has a base APR of 18.9%. Your bank account may charge you interest or other fees under the terms and conditions of your bank. It is your responsibility to confirm this with your bank.



By using the iStore Upgrade Plan, you may become eligible to upgrade to a new eligible Product (“Upgrade Option”) as set out below.

Conditions for Upgrade Option: You may exercise your Upgrade Option to purchase a new eligible Product if all of the following conditions are satisfied: 

you have come to the end of or exceeded the Usage Period;

your account with the Bank is in good standing under the terms of your Instalment Loan and all payments have been received without any issue; and your Product meets the requirements of the condition set out at clause B “Condition of Product on return”.

Eligible Product Availability Upgrading to a new eligible Product is subject to its release and availability at the time you exercise your Upgrade Option. Depending on the eligible Product model and Associated Accessories chosen, your monthly instalment payment may change.

Exercising your Upgrade Option: To exercise your Upgrade Option you must clear all payments due on your Instalment Loan. This can be done by trading in your Product in accordance with these terms, as directed by iStore (subject that you may need to pay further amounts); and enter in to and agree to the iStore Upgrade Plan terms set out at that time.

Timing: You may exercise your Upgrade Option at any time after the Usage Period has ended or payments due during the Usage Period have been made.

Termination of Original Instalment Loan after Exercising Upgrade Option: Upon successfully exercising your Upgrade Option, the Trade-In Partner will pay a value up to the remaining balance due under your original Instalment Loan on your behalf to the Bank. You may be required to continue to make payments or make a single payment to the Bank to exercise your Upgrade Option (dependant on the state of the Product).

Prompt Return of Product: If you exercise your Upgrade Option you must return your original Product in suitable condition, as directed by iStore, before your new Instalment Loan can begin. Your original Instalment Loan will continue until the new Instalment Loan can begin and as such you will be responsible for the remaining instalment payments.

Condition of Product on return: Your Product must be in good physical and operational condition when exercising your Upgrade Option as determined solely by iStore. For a Product to be considered in good physical and operational condition, the Product must meet the following criteria: 

power on and hold a charge; have no functional faults found; have an intact and functioning display, ports, speakers, cameras and input methods (including capacitive input, trackpad, buttons and keys, as appropriate); displays should have no distortion or discolouration; have no breaks, cracks, chips, deep scratches or excessive wear; and

have activation lock and any account locks or restrictions removed/disabled (you may be asked to disable at the time of upgrade);

If your Product is Mac then the following criteria also apply: the desktop, setup display or Disk Utility display must be seen and inspected by an individual appointed by iStore; no distortions or discolouration of the display or screen glass; have no severe scratches on top or bottom enclosure deeper than 3mm; have no dents larger than 13mm in length and larger than 6mm deep (3mm deep in corners); and provide the original charger, power cable, keyboard, mouse and any other peripherals provided with the Product when it was purchased in working condition.

If in either iStore’s or the Trade-in Partner’s opinion, the Product does not meet the criteria as set out above then iStore may offer a cost for repair of the Product to meet the criteria or you may accept a reduced value for the Product when exercising the Upgrade Option. Please note that this means the Product value may not settle the outstanding balance due to the Bank and further payments may be required.

Lost or Stolen Product: If your Product is lost or stolen, you will not be eligible for the Upgrade Option. In the event your Product is lost or stolen, contact iStore (



You do not own the Product until all Instalment Loan payments have been made and you choose not to exercise your Upgrade Option.

iStore may amend or supplement the terms and conditions that govern the trade in of your Product.

If you exercise the Upgrade Option you will disclaim any further right or interest in and to the Product.


You are solely responsible for removing all data, including confidential and personal data, from the Product prior to the trade-in. It is your sole responsibility to back-up any files or data from your Product that you wish to retain prior to trading-in your Product. Data back-up or recovery is not a part of the iStore Upgrade Plan and iStore does not accept any responsibility or liability for any lost files or data.


Return of product After Exercising Upgrade Option: Should you exercise the Upgrade Option and subsequently return your new, upgraded Product, the Product that you traded in will not be returned to you.


Before you can enrol in the iStore Upgrade Plan, your identity must be verified by the Bank to their satisfaction.



The iStore Upgrade Plan is available to eligible end-user customers only and credit checks will be required. The iStore Upgrade Plan is not for business or educational use.

An eligible Product is a Product that is designated for inclusion in the iStore Upgrade Plan by iStore.

The iStore Upgrade Plan cannot be combined with any other promotions, discounts, or offers unless specifically provided for in the terms and conditions in that relevant offer.

Enrolment limits may apply, for example, only one Instalment Loan may be allowed per person.

By enrolling in the iStore Upgrade Plan, you understand and agree that iStore, any trade-in partner and the Bank, may collect, process, transmit, maintain, share, and use certain of your personal information, such as your name, mailing address, email address, and information related to your loan and loan status, in order to perform the service and support obligations under your iStore Upgrade Plan. You may receive periodic iStore Upgrade Plan-related texts, emails, or other communications from iStore, such as notices regarding the expiration of your account, upgrade eligibility, and changes to the iStore Upgrade Plan Terms & Conditions.

You may also receive requests to participate in surveys related to the iStore Upgrade Plan. At all times iStore will treat your information in accordance with the iStore Privacy Policy. Any information collected by the Bank will be subject to their privacy policies.

If any provision (or part of any provision) of these Terms & Conditions is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from these Terms & Conditions and shall in no way affect the legality, validity or enforceability of the remaining terms.

You should keep copies of these Terms & Conditions and any sales receipt or other materials relevant to your purchase of the Product and Instalment Loan for your records. iStore reserves the right to substitute, change, cancel or add to any part of these Terms & Conditions at any time, including terminating the iStore Upgrade Plan. The most current Terms & Conditions will be available on iStores website. In the event the iStore Upgrade Plan is terminated, you will still be responsible for any outstanding balances due under the terms of your Instalment Loan with the Bank.

iStore Upgrade Plan may not be available in all locations.

iStore Upgrade Plan eligibility and approval is not transferrable.

If you have any questions or complaints about the services, please contact us. You can telephone our customer service team on 020 7212 9090. Alternatively, please speak to one of our staff in store.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

For questions about your Instalment Loan or your application, please contact the Bank (


Our Christmas Delivery Times.

If you place an order for a product that is in stock before 3pm on December 18th, it should ship in time for Christmas. 

An in stock product has a green box with delivery information, like the example below.

If it is orange or red we cannot guarantee it will arrive in time for Christmas.