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Secure Payments
iStore

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Secure Payments

Click & Collect + Service Appointments: Read our November Covid update   

iStore

Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments
iStore

Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments

Click & Collect + Service Appointments: Read our November Covid update   

Finance with Klarna

This easy and transparent credit option allows you to shop seamlessly with merchants that accept Klarna in payment plans of 12-36 months.

Who Are Klarna.

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. In the last 14 years, technology has evolved, excited and transformed the world around us, yet our mission remains as relevant as ever, to make paying as simple, safe and above all, smoooth as possible.

 

Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 170,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

 

When the company acquired SOFORT in 2014 the Klarna Group was formed. Klarna is backed by investors such as Sequoia Capital, Bestseller, Permira, Visa and Atomico.

Its As Easy As 1,2,3

1

At checkout

Select to pay via financing and choose your preferred payment plan. You’ll be informed of an annual interest rate upfront before you complete the transaction.

2

One-time credit agreement

Complete a simple, 4-step credit application with top-of-mind information. You will know instantly if you are approved and can complete the order right away.

3

The monthly payements

You will make the monthly payment online or in our app using bank transfer or card payments. We will notify when it’s time to make the payment each month.

As simple as any other payment.

With an instant credit decision, you can complete the purchase immediately with full transparency on terms.

The simplest financing sign-up process you’ve ever used.

Get a full overview online or in our app of your payments.

FAQs

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 12.9% or 0% interest. Slice it is a promotional plan on the Klarna Account.

When you shop online, Klarna’s system reviews each order to determine which payments options are available to you. If Slice it is offered, simply select this option. The first time you shop with Slice it you will be asked in to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice it after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

If you have chosen to pay with Slice it by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

Slice it is only available to people aged 18 or over and is an online exclusive payment method.

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you chose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

​First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

As soon as iStore  have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed.

As soon as the store have registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.

If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

You should of course not pay your statement until you’ve received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

Visit ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

Pay over time.

  • Spread the cost of your purchase into equal monthly payments without paying interest.
  • No complex forms during the Klarna Account application – only 4 steps!
  • Credit decision made in real-time.
  • Once approved, you will start a Klarna Account and make payments monthly.
  • You can also use this Account to finance future purchases up to your credit limit.
  • No passwords to remember. You will be emailed monthly statements.
  • You can choose at any time to start paying the minimum monthly payment instead with interest.
  • You’re in control. Better management of your finances to spend how and when you want.

Don’t forget to pay. If you miss monthly payments, promotional interest rates are cancelled and you will be required to pay interest on repayments. Representative 18.9% APR (variable)

Representative Example

Representative (Variable)

18.9% APR

Purchase Interest Rate

18.9% p.a.

Assumed Credit Limit

£ 1,200

Manage your Klarna Account

You can review your latest buys and settle your monthly statement at any time by accessing your Klarna account at www.klarna.com. If you need further assistance you can contact our customer care team for free, or use our online chat service.

www.klarna.com/uk/customer-service

Local number: 0203 0050 833
Freephone number: 0808 1893 333

Please find links below to Klarna’s website where you can find more information on Slice it.

Click here for information regarding Slice it
Click here for frequently asked questions or Klarna’s Customer Service