Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments
iStore

Basket

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments
Order by 18 Dec. for Christmas delivery. Click to learn more.    
Our stores have now reopened. Read our Covid update.   
iStore

Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments
iStore

Bag

No products in the basket.
To shield payment details you send us we use SSL-encryption.
Secure Payments



Customer Repair Form

1 Select Store
2 Your Contact Details
3 Backup and Data Security
4 Repair Details
5 Optional Services
Select iStore Location
Select your iStore
Contact Details

Please verify your email address

Backup and Data Security

Your device may need to be wiped as part of the diagnostic process or if your device is replaced as part of the repair strategy. Thus its important you have a known good current backup. To see how to back your own device, click here

Backup
Passcode/Password

iOS

In order to provide effective troubleshooting we need access to the device. If you have an iOS device and don’t wish to provide the us the passcode, please make sure you have a valid backup and then erase the device or change the passcode to a passcode you can provide us. 

Mac

If you wish us to troubleshoot software user related issues, please change the current user account password to a temporary password and then change the password back once you have received the Mac back after the repair. If your issue is not software/user related, please create a temporary admin account and provide the temporary password. Do not use a password you have used before

Please DO NOT provide us your Apple ID or Password

Your Faulty Device

  1. Please only leave us with the actual faulty device.
  2. All peripherals, charges, keyboard/mice are not required unless related to the issue. 
  3.   Please remove all cases. 
  4. Please remove the SIM card if it has one. (iPhone, Cellular iPad etc)
  5. Please remove any screen protectors. 
Third-Party Modifications

If your device contains 3rd party non-authorised Apple parts, this may your invalidate your Warranty. If your device does have 3rd party parts, these are normally of sub standard quality and maybe damaged in the repair process, if this does happen we will inform you and provide the cost of the Apple equivalent repair.

Repair Details
Type of DeviceSelect
Find My iPhone Service

Warning - Find My iPhone Service

Please note, we CANNOT complete a repair on a device with Find My iPhone/iPad enabled. If you cannot remove the service from the device itself or you don’t have the login details to remove by logging into iCloud.com you will need to contact AppleCare directly to confirm you are the legal owner of the device and then remove the service, once this is complete we are then in a position to work out the correct repair strategy

Warning - SIM Card
If you are being in an iPhone for service, please make sure your SIM card is removed from the device.

Proof of Purchase

Please upload Proof of Purchase if you have it, this helps if the warranty is nearly expired or other coverage queries 

Device Details

Personalised devices

Personalised devices will take longer to complete the repair (2 to 4 weeks on average) due to the fact that these devices need to be customised with the message you provided. Please me careful with the spelling, once the repair is submitted to Apple with the wording provided it can’t be changed. If don’t wish to have a personalised replacement device this you can requested by speaking to a member of staff, but if you choose this option you can’t at a later date change your mind and get another personalised device.

Intermittent faults 

We notice you make have an intermittent fault (a fault that doesn’t always occur all the time)

These type of faults sometimes take longer to diagnosis, so please bear with us, we will work as hard as possible to resolve. Please watch out for emails or phone call from us if we need further information to help us resolve your issue.

Mac Service Charges

Warranty - Free (excludes accidental damage and software)
Non-Warranty Service Fee: £90 inc.VAT (excluding parts)
Software Installations/ Firmware Locks - (Charges Apply)
Consumer Inspection Fee -(Charges Apply) Consumer Inspection Fee isn’t applicable if the product purchased by Albion/iStore).

Do you require an iPhone Screen Replacement

Tier 1 Pricing

iPhone Display Replacement, or Same Unit Repair, batteries etc

iPhone 5, 5c, 5s - £129
iPhone 6, iPhone SE - £139
iPhone 8, iPhone 7,iPhone 6s, iPhone 6 Plus - £159
iPhone 8 Plus, iPhone 7 Plus, iPhone 6s Plus - £179
iPhone XR - £199
iPhone X,XS - £289
iPhone XS Max - £329
Software Fix - £25

iPhone Battery Replacement

iPhone SE, 6 / 7 / 8 – £45
iPhone X, iPhone XS, iPhone XS Max, iPhone XR – £65
All other eligible models – £89
In warranty or with AppleCare+ All eligible models – £0


Tier 2 Pricing

iPhone Whole Unit Replacement (Exchange)

iPhone SE - £279
iPhone 6 and 6s - £309
iPhone 6 Plus and 6s Plus - £339
iPhone 7 - £329
iPhone 8, iPhone 7 Plus - £359
iPhone XR, iPhone 8 Plus - £399
iPhone X,XS - £569
iPhone XS Max - £599

Due to the tight turnaround time at the Apple Repair Centre for Display and Same Unit Repairs, please confirm which pricing tier you authorise up to. If you only authorise a Tier 1 repair and the iPhone requires a Tier 2 repair the device will be returned to you un-repaired.

iPhone Repair Authortisation
Optional Services
Other iOS Services
Other Mac Services

Warning

You have selected that you don’t have a backup and you want an iOS Restore, this means your device will reset and ALL the data erased but since you don’t have a backup data loss (photos, music, apps) will occur.

Warning

You have selected that you don’t have a backup and you want an Mac Restore, this means your device will reset and ALL the data erased but since you don’t have a backup data loss (photos, music, apps) will occur.



Warning - Mac Hard Drive Faults

If the diagnostics show the data drive is faulty it would replaced (free if under warranty) and the faulty one would be returned to Apple as part of Apple Warranty Terms and Conditions. Since you told us you don’t have a backup and haven’t selected the optional data transfer service, the Mac once repaired would be returned with replacement drive without any of your data. If your device isn’t covered under Warranty we would by default quote exchange pricing where to faulty drive is returned to Apple and the price is discounted to reflect this. If however you wish to keep the faulty drive (for data recovery for example) let us know and we can quote the more expensive Stock price and you can keep the faulty drive.

Out of Warranty Quotes

By default our quotes are for 'exchange' pricing wherever possible, this means the faulty part(s) are returned to Apple (most but not all parts can be returned) and due to this we then provide you the part at a cheaper price compared to 'Stock' price where the faulty part would not be returned to Apple.

If you wish to keep the faulty part, please talk to a member of staff and ask to be quoted for the higher stock price.

Albion's Repair Terms and Conditions can be found here http://www.albion.co.uk/service-terms/index.html A link to these Terms are included in the welcome e-mail

Keep up to date.
SignatureI agree to the terms and conditions
(Sign Here)
Clear Signature
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right


Our Christmas Delivery Times.

If you place an order for a product that is in stock before 3pm on December 18th, it should ship in time for Christmas. 

An in stock product has a green box with delivery information, like the example below.

If it is orange or red we cannot guarantee it will arrive in time for Christmas.